Frequently asked questions

All sales are final. Due to the nature of our products and for hygiene reasons, Luxxe Raw Extensions does not offer returns, exchanges, or refunds once an order has been processed. Please ensure all details are correct before completing your purchase.

Luxxe Raw Extensions offers standard and express delivery options. Standard delivery typically takes 2-5 days, while express delivery ensures faster shipping times. Please choose your preferred delivery option at checkout. Can I change my delivery address after placing an order? If you need to change your delivery address after placing an order, please contact our customer support team immediately. We will do our best to update your address before the order is shipped.

What types of hair products do we offer? Luxxe Raw Extensions offers a variety of high-quality raw hair products, including wigs, bundles, frontals, and closures. Our products are designed to provide durability and a natural look. How do I care for my Luxxe Raw Extensions products? To care for your Luxxe Raw Extensions products, follow these steps: 1. Gently wash the hair with sulfate-free shampoo and conditioner. 2. Avoid excessive heat styling to maintain the hair's natural texture. 3. Store the hair in a cool, dry place when not in use. 4. Use a wide-tooth comb or fingers to detangle the hair. 5. If possible, allow time to let your hair air dry. Air drying decrease chances of heat damage. What is the difference between raw hair and other types of hair? Raw hair is unprocessed and comes directly from the donor, maintaining its natural texture and quality. Unlike other types of hair, raw hair has not been chemically treated, ensuring it lasts longer and looks more natural.