Frequently asked questions

At Luxxe Raw Extensions, customer satisfaction and product quality are extremely important to us. Due to the nature of our products, all customers are responsible for carefully reviewing their order before completing their purchase.By placing an order with Luxxe Raw Extensions, you acknowledge and agree to the following Return and Exchange Policy.ALL SALES ARE FINALLuxxe Raw Extensions does not offer refunds, returns, or monetary reimbursements for hair extensions, closures, frontals, wigs, or other hair products once the product has been picked up, shipped, delivered, worn, installed, altered, or removed from its original packaging.Due to the personal and hygienic nature of human hair products, we are unable to accept returned hair that has left our possession, except where required by applicable law.Please carefully review your desired texture, length, quantity, lace size, wig specifications, and order details before completing your purchase.NO REFUNDSLuxxe Raw Extensions does not issue cash, debit card, credit card, or original-payment-method refunds for:● Change of mind● Ordering the incorrect length● Ordering the incorrect texture● Ordering an incorrect quantity of bundles● Purchasing an incorrect lace size● Choosing the wrong wig specifications● Finding a lower price elsewhere● No longer needing the product● Personal preference● Stylist recommendations made after purchase● Improper installation● Improper hair care or maintenance● Damage caused by coloring, bleaching, toning, or chemical processing● Damage caused by excessive heat● Damage caused by cutting the wefts● Damage caused by improper product use● Damage caused by a third-party stylist or installerCustomers are responsible for confirming all order details before checkout.STORE CREDITAt the sole discretion of Luxxe Raw Extensions, store credit may be offered in limited circumstances.The approval of store credit is determined on a case-by-case basis and is not guaranteed.If store credit is approved:● No cash refund will be provided.● No refund will be issued to the original payment method.● Store credit may only be used toward eligible Luxxe Raw Extensions products.● Store credit has no cash value.● Store credit cannot be transferred or sold to another person.● Any price difference on a new product is the customer’s responsibility.● Store credit does not include shipping or delivery fees unless otherwise stated by Luxxe Raw Extensions.The issuance of store credit on one order does not guarantee store credit on future purchases.

Luxxe Raw Extensions offers standard and express delivery options. Standard delivery typically takes 2-5 days, while express delivery ensures faster shipping times. Please choose your preferred delivery option at checkout. Can I change my delivery address after placing an order? If you need to change your delivery address after placing an order, please contact our customer support team immediately. We will do our best to update your address before the order is shipped.

What types of hair products do we offer? Luxxe Raw Extensions offers a variety of high-quality raw hair products, including wigs, bundles, frontals, and closures. Our products are designed to provide durability and a natural look. How do I care for my Luxxe Raw Extensions products? To care for your Luxxe Raw Extensions products, follow these steps: 1. Gently wash the hair with sulfate-free shampoo and conditioner. 2. Avoid excessive heat styling to maintain the hair's natural texture. 3. Store the hair in a cool, dry place when not in use. 4. Use a wide-tooth comb or fingers to detangle the hair. 5. If possible, allow time to let your hair air dry. Air drying decrease chances of heat damage. What is the difference between raw hair and other types of hair? Raw hair is unprocessed and comes directly from the donor, maintaining its natural texture and quality. Unlike other types of hair, raw hair has not been chemically treated, ensuring it lasts longer and looks more natural.